Donna Knapp
Autor(a) de A Guide to Help Desk Concepts, Second Edition
About the Author
Donna Knapp has more than thirty years of experience in the IT industry as a well-respected practitioner, sought-after consultant, and exceptional educator. She currently works with ITSM Academy as Curriculum Development Manager. Knapp holds the ITIL Expert certification and is a member of the ITIL mostrar mais International Examination Panel. She is a Certified Process Design Engineer (CPDE) and is also certified in ISO/IEC 20000. She has developed a number of highly successful seminars, including "Achieving Customer Service Excellence for Service Desk Professionals" and "ITIL at the Service Desk." mostrar menos
Obras de Donna Knapp
The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management (2010) 3 cópias
THE ITSM PROCESS DESIGN GUIDE 1 exemplar(es)
Etiquetado
Conhecimento Comum
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Membros
Estatísticas
- Obras
- 6
- Membros
- 53
- Popularidade
- #303,173
- Avaliação
- 2.0
- ISBNs
- 13