Nancy J. Friedman
Autor(a) de Telephone Skills from A to Z: The Telephone "Doctor" Phone Book
Obras de Nancy J. Friedman
Basic Basic Telephone Skills 2.0 DVD 1 exemplar(es)
How to Deal With the Foreign Accent 2.0 DVD 1 exemplar(es)
That's Just Rude! DVD 1 exemplar(es)
Essential Elements of Internal Customer Service DVD 1 exemplar(es)
Irate Caller 2.0 DVD 1 exemplar(es)
Welcome Guest 2.0 DVD 1 exemplar(es)
Emotional Leakage 2.0 DVD 1 exemplar(es)
Telesales Tips From A to Z DVD 1 exemplar(es)
Proactive Customer Service 2.0 DVD 1 exemplar(es)
Crisp: Telephone Skills from A to Z, Revised Edition: The Telephone Doctor(R) Phone Book (Fifty-Minute Series Book) 1 exemplar(es)
Six Cardinal Rules of Customer Service 2.0 DVD 1 exemplar(es)
Five Forbidden Phrases 3.0 DVD 1 exemplar(es)
Four Cs of Coaching Skills DVD 1 exemplar(es)
From Curt to Courteous DVD 1 exemplar(es)
Determining Caller Needs 2.0 DVD 1 exemplar(es)
The Service Mentality DVD 1 exemplar(es)
Crisp: Telemarketing Tips from A to Z: How to Make Every Call a Winner! (Crisp Fifty-Minute Series) (2001) 1 exemplar(es)
Fifty Minute Series : Telephone Skills from A to Z 1 exemplar(es)
Crisp: Telephone Skills from A to Z, Revised Edition: The Telephone Doctor(R) Ph (2000) 1 exemplar(es)
Etiquetado
Conhecimento Comum
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Membros
Resenhas
How to Deal With the Foreign Accent 2.0 DVD de Nancy Friedman
This DVD will help raise awareness of the problem with communicating with callers who do not speak English well and to make sure everyone is treated to the same high level of customer service as anyone else.
This DVD explores the various types of rudeness and raises awareness as to how one's actions can be perceived as rude even when they are not intended that way.
This DVD illustrates the six essential elements for improving internal customer service and helps employees realize we are customers to each other.
This DVD reveals tips and ideas on how to handle the irate, angry, rude, and sometimes abrasive caller.
Estatísticas
- Obras
- 24
- Membros
- 65
- Popularidade
- #261,994
- Avaliação
- 4.0
- Resenhas
- 15
- ISBNs
- 8