Heather Dawson

A-Z Common Reference Questions for Academic Librarians is a survival guide for frontline library staff to help them find appropriate information quickly, whether they are answering questions at a physical help desk or remotely by telephone, email or instant messaging service.
The book will help academic librarians tackle the questions most commonly asked by students, academics and researchers. A broad cross-disciplinary A-Z of themes including topics such as literature searching, plagiarism and using online resources are covered helping you to address an query confidently and quickly. Each topic is split into three sections to guide your response:
typical questions: listing the common enquiries encountered
points to consider exploring the issues and challenges that might arise
where to look listing annotated UK and international resources in print and online including key organizations, scholarly bodies, digital libraries, statistical data and journal article indexes.… (mais)