Modern electronic communications may have transformed office life, but there is a danger that interpersonal skills are being neglected. It is essential that everyone is confident in their ability to communicate effectively using the variety of methods available. Communication at Work discusses the skills necessary to use each method of communication in a confident, effective manner. Key topics discussed include: communication and professionalism; telephone skills; effective writing skills; face-to-face communication; e-mail etiquette. This practical guide will ensure you communicate effectively and professionally, by whatever method you choose.