Written by the founding president of the National Association of Health Unit Coordinators, this edition examines the latest advances in health-care delivery - as well as innovations in the procedures used by health unit coordinators and unit clerks/secretaries. It presents the most up-to-date information on recent changes within the health care community and their impact on the duties of the health unit coordinator. Detailed guidelines help readers improve their medical terminology, professionalism, communication, and assertion skills.Chapters have been added to this edition on psychiatry and pediatrics, with expanded coverage of anatomic structures and medical terms.