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The New Division of Labor: How Computers Are Creating the Next Job Market (2004)

de Frank Levy, Richard J. Murnane

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As the current recession ends, many workers will not be returning to the jobs they once held--those jobs are gone. In The New Division of Labor, Frank Levy and Richard Murnane show how computers are changing the employment landscape and how the right kinds of education can ease the transition to the new job market. The book tells stories of people at work--a high-end financial advisor, a customer service representative, a pair of successful chefs, a cardiologist, an automotive mechanic, the author Victor Hugo, floor traders in a London financial exchange. The authors merge these stories with insights from cognitive science, computer science, and economics to show how computers are enhancing productivity in many jobs even as they eliminate other jobs--both directly and by sending work offshore. At greatest risk are jobs that can be expressed in programmable rules--blue collar, clerical, and similar work that requires moderate skills and used to pay middle-class wages. The loss of these jobs leaves a growing division between those who can and cannot earn a good living in the computerized economy. Left unchecked, the division threatens the nation's democratic institutions. The nation's challenge is to recognize this division and to prepare the population for the high-wage/high-skilled jobs that are rapidly growing in number--jobs involving extensive problem solving and interpersonal communication. Using detailed examples--a second grade classroom, an IBM managerial training program, Cisco Networking Academies--the authors describe how these skills can be taught and how our adjustment to the computerized workplace can begin in earnest.… (mais)
Cambrian Intelligence: The Early History of the New AI. Brooks (1) Clinical Judgment and Computers. Blois. New England Journal of Medicine. 1980 (1) Computer Power and Human Reason: From Judgment to Calculation. Weizenbaum (1) computers (3) economics (4) Groupware and Teamwork: Invisible Aid or Technical Hindrance. Ciborra (1) How Can Cooperative Work Tools Support Dynamic Group Processes? Bridging the Specificity Frontier. Bernstein. Proceedings of the ACM Conference on Computer Supported Cooperative Work (1) How People Learn: Brain; Mind; Experience; and School. Bransford; Brown; and Cocking (1) innovation (2) Knowing What Students Know: The Science and Design of Educational Assessment. Pellegrino; Chudowsky; and Glaser (1) labor (2) Low Wage America. Batt; Hunter; and Wilk (1) Modern Business Enterprise as a Capital-Saving Innovation. Field. Journal of Economic History. 1987 (1) non-fiction (2) Occupational Employment Projections to 2010. Hecker. Monthly Labor Review. 2001 (1) Pete (2) Placing Trust at the Center of Your Internet Strategy. Urban; Sultan; and Qualls. Sloan Management Review. 2000 (1) Rule Learning by Seven-Month-Old Infants and Neural Networks. Marcus. Science. 1999 (1) technology (6) The Computer Revolution: An Economic Perspective. Sichel (1) The Excellent Investment Advisor. Murray (1) The Magical Number Seven; Plus or Minus Two: Some Limits on Our Capacity for Processing Information. Miller. Psychological Review (1) The Reflective Practitioner: How Professionals Think in Action. Schon (1) The Skill Content of Recent Technological Change: An Empirical Exploration. Autor; Levy; and Murnane. Quarterly Journal of Economics. 2003 (1) The Social Life of Information. Brown and Duguid (1) The User Illusion: Cutting Consciousness Down to Size. Norretranders (1) Twenty-First Century Jet: The Making and Marketing of the Boeing 777. Sabbagh (1) Upstairs; Downstairs: Computers and Skills on Two Floors of a Large Bank. Autor; Levy; and Murnane. Industrial and Labor Relations Review. 2002 (1) What Is Skill? Attewell. Work and Occupations. 1990 (1) work (2)
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As the current recession ends, many workers will not be returning to the jobs they once held--those jobs are gone. In The New Division of Labor, Frank Levy and Richard Murnane show how computers are changing the employment landscape and how the right kinds of education can ease the transition to the new job market. The book tells stories of people at work--a high-end financial advisor, a customer service representative, a pair of successful chefs, a cardiologist, an automotive mechanic, the author Victor Hugo, floor traders in a London financial exchange. The authors merge these stories with insights from cognitive science, computer science, and economics to show how computers are enhancing productivity in many jobs even as they eliminate other jobs--both directly and by sending work offshore. At greatest risk are jobs that can be expressed in programmable rules--blue collar, clerical, and similar work that requires moderate skills and used to pay middle-class wages. The loss of these jobs leaves a growing division between those who can and cannot earn a good living in the computerized economy. Left unchecked, the division threatens the nation's democratic institutions. The nation's challenge is to recognize this division and to prepare the population for the high-wage/high-skilled jobs that are rapidly growing in number--jobs involving extensive problem solving and interpersonal communication. Using detailed examples--a second grade classroom, an IBM managerial training program, Cisco Networking Academies--the authors describe how these skills can be taught and how our adjustment to the computerized workplace can begin in earnest.

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