In stock. Ships in 6-10 business days.

DiscussãoEaston Press Collectors

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In stock. Ships in 6-10 business days.

1Wootle
Abr 1, 4:51 pm

Why so long? What part of the process in this computer age, could take 2 weeks to accomplish? My order from March 22nd is still awaiting processing, seems like a lifetime ago, lol.

All of the paperwork should be automated at this point, so it's just a matter of a person putting their hands on the book and wrapping it in a cardboard burrito and slapping the label on it. It would seem 1 person could do at least 100 shipments a day, how many orders does EP receive in a day?

What am I overlooking?

2jroger1
Editado: Abr 1, 5:00 pm

We used to be able to pay extra for expedited processing and shipping, but that ended years ago. Usually it doesn’t matter but sometimes it does. Do they bind one only after an order is received?

3Wootle
Abr 1, 5:04 pm

>2 jroger1: In some instances perhaps, but certainly not on last chance offers, those should be sitting by the door waiting to go out.

Years ago, when I seemed to buy something every week, I generally could order something on the weekend, and it would be delivered by the next weekend. Maybe EP thinks people like to receive things slowly rather than quickly, maybe Amazon should try out that method to see if it works better for them.

I have canceled a lot of orders after a week having changed my mind about a book. If it had already been shipped, I would not have. So, it has certainly cost them orders and money.

4jroger1
Abr 1, 5:10 pm

When I’ve canceled an order before it ships, they usually ship it anyway, and I have to return it. I guess they’re hoping I’ll change my mind again.

5treereader
Abr 2, 11:57 am

>2 jroger1:
EP MOD!!! (made on demand) LOL!

6treereader
Editado: Abr 2, 12:04 pm

It's possible that the Connecticut offices no longer stock anything or nearly as much as they used to, which could mean that they are drop-shipping from the factory more, and the factory, being designed as a factory and not necessarily a warehouse, may not be the most efficient place to ship individual books or random small assortments of books from.

Rare as they may be any more, most of my interactions with customer service over the last decade, the exception being Joe if he gets involved, are clearly with MBI-level agents, not EP-level agents. Since MBI doesn't favor EP over any of its other trinketry businesses, if all EP business activity is being routed through a permanent and inefficient MBI stage, that could also explain the delay.

And of course, post-pandemic, it's hard and expensive to keep employees anywhere. Maybe Joe is doing all the work and it just takes him that long to do it all himself. ;-)

7jroger1
Abr 2, 3:57 pm

>6 treereader:
It seems like centuries since anything has shipped from Connecticut. Everything comes from Kingsport now. Once Fedex gets it, though, it usually arrives fast.

8SF-72
Abr 2, 4:17 pm

In my case, it took them three weeks to ship a supposedly in-stock book. Then add the shipping time. That's definitely not good service. It wasn't the end of the world in that case, but it can be off-putting.

9Wootle
Editado: Abr 3, 1:33 pm

Looks like Kingsport is acting as warehousing and fulfillment at this point, so just a matter of sending the order to them electronically and them shipping it out. How much staff works on fulfillment in that facility is the question. Unless EP is taking weeks to actually pass the order off to them, seems like the fulfillment part is taking longer than we would like.

Interesting article, also a video at the end that may interest some of you.

Article

10Neil_Luvs_Books
Abr 3, 1:59 pm

>9 Wootle: that was a cool video at the end. Thanks!

11Wootle
Abr 4, 2:34 am

Larger screen video, Inside the Kingsport bindery.

12sdawson
Abr 7, 1:49 pm

kinda cool

13treereader
Abr 7, 10:10 pm

If you search 'Kingsport Bindery' on Youtube there are a number of other videos showing book binding action.

14GOBOGIE
Abr 9, 10:54 am

>10 Neil_Luvs_Books:
Thanks really cool. Thanks for sharing

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