David Shipley (1)

I read this book about a year ago (2009) and found it moderately useful. It lays out common sense guidelines for how to conduct oneself over email. I think it's only moderately useful, though, because the people that really need to take its lessons to heart may not change their email etiquette after reading it. I've actually seen this happen -- one colleague at work gave this book to another colleague that has problematic email etiquette; I know that he read the book, but he seems to be unchanged. That's only anecdotal evidence, and it's probably too much to ask of a book on email to change someone's personality. Email is just the medium, of course.

This might be the kind of book that is most useful for someone starting out in the business world.… (mais)