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2+ Works 1,171 Membros 28 Reviews 1 Favorited

About the Author

Image credit: Delivering Happiness Book

Obras de Tony Hsieh

Associated Works

Etiquetado

Conhecimento Comum

Data de nascimento
1973-12-12
Data de falecimento
2020-11-27
Sexo
male
Nacionalidade
USA
Local de nascimento
Urbana, Illinois, USA
Local de falecimento
Bridgeport, Connecticut, USA
Causa da morte
Injuries sustained in a fire
Educação
Harvard College (BS)
Ocupação
businessman
Organizações
LinkExchange
Zappos.com

Membros

Resenhas

I usually have remote disdain for "management" books, but I have to admit that this one is pretty inspirational. Not just buzz words and theoretical, Hsieh shares lessons learned from his experience building companies, most notably Zappos.com.
 
Marcado
mimo | outras 27 resenhas | Dec 18, 2023 |
Makes me want to focus specifically on my personal happiness in addition to the world in general
 
Marcado
jfred | outras 27 resenhas | Jul 9, 2023 |
Humorous account of Tony Hsieh's entrepreneurship journey and how he built Zappos. A cool biography mixed with his personal insights and takeaways.

Fun and easy-to-read book...Tony Hsieh shares how he built Zappos from nothing to its eventual sale (or marriage) to Amazon for $1.2 billion, and aligned his business with his passions and purpose in life.
What it covers:
• How to develop a successful start-up
• How Zappos grew its billion-dollar business foundations with Customer Service, Culture, and Employee Development
• How to create a happy workplace that generates sustainable returns for employees and the company
• How to follow your passions to create your own path to success

Book summary at: https://readingraphics.com/book-summary-delivering-happiness/
… (mais)
 
Marcado
AngelaLamHF | outras 27 resenhas | Mar 23, 2022 |
A great book on doing exceptional customer service on a higher level. If you're working for a company that has an adversarial or negative attitude toward customer service and making people happy you should probably read this book, at least the portions pertaining to CS. Not very well-written, which Hsieh admits up front (no ghostwriter here)—he relies a bit too much on storytelling. I had to skim around relentlessly, but I was also inspired to look at serving customers in fresh ways. Recommended.… (mais)
 
Marcado
wyclif | outras 27 resenhas | Sep 22, 2021 |

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Estatísticas

Obras
2
Also by
6
Membros
1,171
Popularidade
#21,976
Avaliação
3.8
Resenhas
28
ISBNs
24
Idiomas
6
Favorito
1

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