Lois B. Hart

Conflict causes stress, low morale, and decreased productivity. This booklet will help leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment. Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent conflicts from developing and escalating, and apply conflict resolution techniques. By mastering these skills managers will be able to better serve their employees, helping them to navigate through interpersonal conflicts and maintain workplace productivity.

Dr. Lois Hart, President of Leadership Dynamics and founder and Director of Women's Leadership Institute, has over 27 years of training and coaching experience. In this compact booklet, you'll find excerpts from a book compiled by her which unveils some skills to help you deal with conflicts.… (mais)