Shari Harley

In How to Say Anything to Anyone Shari Harley presents a Guide to Building Business Relationships That Really Work. Key concept: candor. Candor is making a commitment to talk about things as they happen, not 6 months after the fact. When candor’s missing, gossip, tensions and secret agendas arise. Many of us remain passive against broken, indirect communication habits, hoping that things will miraculously improve? Unfortunately, that will not happen. It takes stills and effort to lead 360 degrees. Be the change you want to see in the world around you. How people work with you depends on the relationships you cultivate. So build trust and rapport, avoid gossiping, give and receive feedback in an orderly manner and without prejudice. Set relationship expectations, assume less and ask much more. What do your colleagues or boss expect? Will your approach be accepted? Take action on your ideas and feelings. It will make the workplace a happier place to stay and business relationships last longer.
Harley repeats her messages often, both in formulas, steps and crafted cases and real-life stories, which makes her guide boring at times. Nevertheless these lessons can’t be practiced enough. From a simple ‘thank you’ after receiving feedback, avoiding a cc: email culture to an intentional introduction in a new job.… (mais)